Pivorta legal
Privacy Notice
This notice explains how PIVORTA LLC (“Pivorta,” “we,” “us”) handles personal information on its website, hosted platform, and iPad app. It does not replace a contractor’s notice to its homeowner/customer. In the platform, a remodeling company generally decides what homeowner/project information it enters; Pivorta processes that information to provide the Service. For Pivorta’s own website leads, account administration, billing, security, and legal obligations, Pivorta acts as an independent business/controller.
Information Pivorta collects
| Category | Examples in the product | Purpose |
|---|---|---|
| Account and business information | name, work email, company, role, login/session, invitation, company membership, support/admin records | authenticate, administer accounts, provide support, prevent abuse |
| Customer/project/property information | customer name, email, address, contact/project details, schedule, tasks, quote, scope, document, presentation, and signature-request information | provide Customer’s project workflows |
| Images, videos, and files | room/property photos, redesign assets, catalog images, portfolio/presentation/learning media, PDFs and signed documents | storage, visualization, proposals, documents, AI processing |
| Location/device metadata | an iPad may request while-in-use location for geocoding nearby project eligibility | used solely for project geocoding and map visibility |
| Billing and usage | plan, subscription status, Stripe customer/subscription references, usage/AI credit, storage observations | payment, entitlement, fraud prevention, account administration |
| Communications | proposal/signature invitations, reminders, appointments, demo request, push tokens, email delivery metadata | send requested transactional communications and support updates |
| Technical/security data | IP address, user agent, request identifiers, audit entries, performance telemetry | secure, operate, diagnose, and improve the Service |
Pivorta does not collect biometric identifiers, raw credit card details, or children’s information. Do not upload unnecessary sensitive data.
How Pivorta uses and discloses information
Pivorta uses information to provide, secure, troubleshoot, personalize, and support the Service; process billing; communicate; comply with law; and protect security. Pivorta discloses information only as needed to:
- the Customer and its Authorized Users;
- service providers/subprocessors that host, process, transmit, email, process payment (Stripe), provide e-signing (BoldSign), or provide AI capabilities (OpenAI/Gemini);
- professional advisers and authorities where legally required; and
- a buyer or successor in a lawful corporate transaction, subject to protections.
Pivorta does not sell personal information for money or engage in cross-contextual behavioral advertising sharing.
AI processing
When a Customer uses AI features, selected image, prompt, product/selection, and project-context information are transmitted to the configured AI provider to generate visual redesigns. Pivorta does not use Customer Content to train AI models unless affirmatively requested and agreed to in writing.
Retention and deletion
Pivorta retains information for as long as needed to provide the Service, resolve disputes, enforce agreements, protect security, and meet legal/accounting obligations. Active account data is deleted within 30 days of account termination; backup archives age out within 90 days. An account owner or individual may request access, correction, or deletion by emailing privacy@pivorta.com.
Cookies and similar technologies
The Service uses essential authentication and session cookies (atlas_session) required to keep a signed-in user authenticated.
Contact
Questions or privacy requests: Email: privacy@pivorta.com Address: PIVORTA LLC, 307 Shallowford Pl, Louisville, KY 40245
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