Subscription, Cancellation, Renewal, and Refund Policy

Plans and checkout

Pivorta offers Starter, Growth, and Pro monthly and annual plan definitions. Plan features, seat limits, AI credits, storage allowances, and prices are displayed during checkout or in your account dashboard. The price, interval, currency, included features, and material subscription terms displayed in Stripe Checkout control for that purchase.

Checkout permits promotion codes. Taxes are additional where applicable. Stripe processes all payment card information securely; Pivorta does not store payment card numbers.

Recurring billing

Subscriptions renew automatically at the end of each monthly or annual billing period until cancelled. The billing date and scheduled cancellation status are visible in your billing settings. Pivorta will give 30 days advance notice of any subscription price change by email to the account owner or through the Service.

AI Credits and Limits

AI generation limits are monthly plan entitlements. Unused recurring AI credits expire at the end of each monthly billing cycle and do not roll over to subsequent months. Pivorta prevents usage beyond plan limits and will not charge automatic overage fees unless explicitly authorized by the account owner.

Changes and cancellation

The account owner can manage, change, or cancel a subscription at any time through the Stripe Customer Portal accessible in Pivorta Settings. Cancellation is effective at the end of the current paid billing period; access remains available until that date. Cancellation stops future automatic renewal charges.

Failed payment, suspension, refunds, and disputes

If payment fails, Stripe retries payment automatically. Past due accounts have a 7-day grace period before feature access is restricted.

All subscription fees are non-refundable except where required by applicable law or in the case of confirmed billing errors by Pivorta. No partial-period refunds or credits are issued for early cancellation, downgrades, or unused AI credits.

Before disputing a charge with your bank, please contact billing support at support@pivorta.com.